Please email choizcom@yahoo.com and copy payment@broadsmsonline.com regarding purchase and high volume transactions/negotiation. You may call 0803-301-7538.

Contact support@broadsmsonline.com if you have issues not addressed in our FAQ. Please contact 0803-301-7538 or email choizcom@yahoo.com if your are still having difficulties.

Most issues are addressed in our FAQ session below

Frequently Asked Questions

Question: Why do I get an error message "The sender field is not well defined!" when I try to send an SMS message?

Answer: Please check that the “Sender” field does not contain more than 11 characters and that your numbers are in international format starting with the country code. e.g. 2348033017538.

Question : I want to send an SMS to a very large amount of recipient numbers, how best do I go about it?

Answer: You are advised to use the BroadSMS messenger software for faster completion of upload of your numbers since internet connection in Africa is usually not very fast.

Question: What is your coverage for SMS delivery?.

Answer: Unlike most SMS service providers, we deliver to all GSM networks worldwide except the U.S. and Canada.

Question: How do I change my password or create contact list or address book?

Answer: Click on the link http://89.164.98.47 and log in to change your password and other details. You can also send Bulk SMS here.

Question: I sent some Bulk messages but my balance still remains as it was.

Answer: Please do not re-send your messages, your messages are queued and would be delivered shortly and your new credit balance will reflect.

Question: I used the SMS messenger software to send messages but can not preview the delivery history on the web.

Question: I wish to use the SMS messenger software to send messages but my username is more than 16 characters.

Answer: If your username is more than 16 alpha-numeric characters, you will not be able to log in to the SMS software. We are working towards resolving this bottleneck.

Answer: You can view delivery report only from the SMS messenger software on your desktop if you sent your messages with the SMS messenger.

Question: I use Windows Vista with Microsoft Office 2007 but can not send Bulk SMS to my numbers in excel 2007.

Answer: Please save your numbers in Microsoft Excel 2003 in other to be able to see and send Bulk SMS to them.

Question: I use Starcomms Internet and I can not log in to my account?.

Answer: If you are not getting invalid login message, then you need to check your internet connection. Presently, customers using Starcomms Internet Access can not log in and send messages via the web except using the SMS messenger software. We are working towards resolving this.